General Delivery Orientation

For driver and pharmacy applicants. This introduction is not a HIPAA certification or authorization to begin deliveries.

Protect information

Use only the approved delivery platform for patient information. Never enter patient details, prescription labels, signatures, or live delivery records into this recruiting portal.

Pickup and handoff

Follow the originating pharmacy’s instructions. Verify the package using the approved delivery platform, keep it sealed, and document custody there.

Delivery issues

If delivery cannot be completed, contact dispatch through the approved operational channel. Follow the pharmacy’s return instructions; do not hold packages overnight.

Handling requirements

Follow the pharmacy’s packaging and temperature instructions. Report damage or temperature concerns immediately through the approved operational channel.

Verification and proof

Follow the pharmacy’s recipient verification and handoff requirements. Record the required proof accurately in the approved delivery platform; never mark an incomplete delivery as completed.

Secure access and safe driving

Use your individual delivery account and keep your device secure. Report a lost device or lost access promptly. Notify dispatch of delays and only interact with the app after stopping in a safe, legal place.

Knowledge Check — 10 Questions

Answer all 10 questions correctly. Incorrect answers must be corrected before completion can be saved.

Sign in with your application account, or submit a driver application or pharmacy inquiry first.

1. Where should patient delivery records go?
2. What should you do if a handoff fails?
3. What may be entered in a pharmacy inquiry?
4. What should you do if a package seal is broken or the package is damaged?
5. Before handing over a package, what should you do?
6. How should proof of delivery be recorded?
7. What should you do about a temperature or handling concern?
8. How should you protect your delivery account?
9. What should you do if you are delayed or cannot complete a delivery?
10. When should you interact with the delivery app while driving?

Sign in with the account used for your driver application or pharmacy inquiry.